Refund Policy
This page outlines the general refund approach for challenge-based access to ConsistentBuddy.
General policy
Because ConsistentBuddy is structured around time-bound challenge access and onboarding effort, refunds are generally reviewed on a limited and case-by-case basis.
If a refund is approved, it will be returned through the original payment method where possible.
When refund requests may be considered
Requests may be considered for clear billing errors, duplicate charges, or material service failures that prevented access during the covered period.
Submitting a request does not guarantee approval, and additional details may be required to review the issue.
When refunds may be declined
Refunds may be declined where challenge access was already provisioned, onboarding was completed, or the service was used as intended for a meaningful portion of the purchased period.
We may also decline requests that conflict with anti-fraud, abuse-prevention, or payment-provider requirements.
How to request review
If you believe a charge should be reviewed, contact us promptly with the purchase details, the issue you experienced, and any relevant context.
The faster the request is submitted, the easier it is to investigate the account and payment history accurately.